Path of Exile 2’s large early-access launch got here with some unexpected penalties, as developer Grinding Gear Video games is now struggling to maintain up with player-support requests.
The darkish fantasy ARPG’s launch proved to be big. Grinding Gear Video games confirmed it bought greater than 1 million early-access keys throughout PC and consoles, and Path of Exile 2 peaked at over 570,000 concurrent gamers on Steam shortly after its launch on December 6. It has remained one of many top-played and top-selling video games on the platform since launch.
Path of Exile 2 – Official Early Access Gameplay Trailer
Please use a html5 video succesful browser to observe movies.
This video has an invalid file format.
Sorry, however you possibly can’t entry this content material!
Please enter your date of beginning to view this video
By clicking ‘enter’, you comply with GameSpot’s
Terms of Use and Privacy Policy
Sadly for Grinding Gear Video games, the massive inflow of gamers is wreaking havoc on the studio’s help group. As detailed in a discussion board post, Grinding Gear Video games mentioned it’s now coping with an “huge” quantity of help tickets from gamers which are taking for much longer to course of than common. Whereas the developer’s help group would normally reply throughout the similar day, or typically even throughout the similar hour, it presently cannot sustain.
Technical limitations have compounded the state of affairs, Grinding Gear Video games mentioned. Its help system was overloaded with requests, inflicting emails to not be processed accurately.
The excellent news is Grinding Gear Video games is seeking to rent extra folks for its help group to “lower the backlog as quickly as potential.” It additionally improved its help programs in order that it could actually course of extra emails. The developer is urging gamers who’re presently ready to have their tickets answered to not ship comply with up requests, as doing so can simply create extra issues and delays.
“Please be assured in case you’re ready for a response from our Support group, they’re going to get again to you as quickly as humanly potential,” Grinding Gear Video games mentioned.
Grinding Gear Video games is already making adjustments to Path of Exile 2 to make it rather less punishing and extra rewarding. Gamers ought to be body-blocked by monsters much less because of adjustments to the sport’s dodge-roll, and the added capacity to teleport between saved checkpoints on a map means gamers must do much less backtracking after dying. Rewards from Path of Exile 2’s magic, uncommon, and boss enemies may even be extra profitable, with larger merchandise drop charges.
For these diving into the punishing world of Wraeclast, remember to try our Path of Exile 2 guides hub on easy methods to survive and progress your character within the difficult ARPG.