Support Virtual Agent is Here to Help [Update: Rolling Out to All US Users]

Replace 12/13: After a profitable Insider testing interval, we’re delighted to announce that Support Virtual Agent is now rolling out to all gamers within the US. We’d like to thank Insiders for his or her assist in testing and offering suggestions for this new function.”

Support Virtual Agent is an AI-powered function constructed to assist Xbox gamers extra effectively clear up their support-related gaming points, and it is rolling out to choose Xbox Insiders on support.xbox.com at the moment. Support Virtual Agent can shortly entry info from support.xbox.com to reply questions related to Xbox console and sport help points. Xbox Insiders situated in the USA and with English chosen as their most popular language can start previewing the Support Virtual Agent at the moment by visiting support.xbox.com whereas signed into an account that is registered with the Xbox Insider Program.

We worth the suggestions from Xbox Insiders for this preview expertise and any suggestions acquired might be used to enhance the Support Virtual Agent. As you work together with the Support Virtual Agent, you’ll be able to present suggestions through the “thumbs up” or “thumbs down” button on every of the responses or present suggestions immediately through the “Give suggestions” button on the backside of the web page.

How to Use Support Virtual Agent

Beginning at the moment, Xbox Insiders will see the Support Virtual Agent on the “Contact us” web page on support.xbox.com. Check in with the identical account you registered with the Xbox Insider Program, you then’ll see a brand new possibility to ask our new Support Virtual Agent a query.

When you click on on “Ask a query,” you will notice the Support Virtual Agent launch in a brand new browser window. You possibly can ask the agent questions through textual content or voice, and it’ll reply with related info from support.xbox.com. If the Support Virtual Agent can’t clear up the difficulty, you’ll be able to request to converse with a dwell help agent so long as it is inside Xbox Support’s regular hours of operation.

Throughout this preview, you can even customise your help expertise by clicking on the ellipsis menu icon and selecting between two totally different Support Virtual Brokers.

How to Get Xbox Insider Support and Share Your Suggestions

For those who’re an Xbox Insider searching for help, please be part of our neighborhood on the Xbox Insider subreddit. Official Xbox workers, moderators, and fellow Xbox Insiders are there to assist. We suggest including to threads with the identical matter earlier than posting a model new one. This helps us help you the very best we will! Additionally, you’ll be able to present direct suggestions to Group Xbox by following the steps here below the “Report an issue on-line” part. 

For those who aren’t a part of the Xbox Insider Program but and wish to assist create the way forward for Xbox and get early entry to new options, be part of the Program at the moment by downloading the Xbox Insider Hub for Xbox Series X|S & Xbox One or Windows PC. 

For extra info on the Xbox Insider Program, comply with us on Twitter at @XboxInsider.