Marvel Rivals developer NetEase has apologized to rightfully pissed-off gamers who have been unfairly banned for dishonest. The issue is regardless that they weren’t utilizing dishonest software program, this resulted in false bans. NetEase did not say what number of.
NetEase stated (through IGN) that it admitted it had mistakenly flagged some gamers who have been enjoying in compatibility layer applications as cheaters. “We sincerely apologize for this example and need to guarantee you that we don’t and won’t ban gamers who’re enjoying pretty and with out dishonest,” NetEase stated. “We now have recognized the particular causes behind these false bans and have compiled an inventory of affected gamers. We now have lifted these bans and need to categorical our heartfelt apologies for the inconvenience this has precipitated.”
NetEase continued that it’s investing in bettering its anti-cheat, and known as on gamers to report cheaters in the event that they encounter them.
“Our mission is to offer all gamers with a good, simply, and pleasant gaming surroundings. Subsequently, stopping and figuring out cheaters is considered one of our high priorities. We now have invested vital manpower and sources to enhance the pace and accuracy of our detection techniques,” the builders added. “With any ongoing detection system, there’s all the time room for enchancment. We respect your help in serving to us sort out this problem. When you encounter any dishonest conduct, please report it instantly; our reporting system will reply promptly. When you imagine you might have been wrongly banned, you possibly can attraction to our buyer help group, and we are going to evaluation your case and reply in a well timed method. You possibly can attain the help group through both in-game or in Discord!”
The information comes forward of Marvel Rivals Season 1 and the arrival of Unbelievable 4 playable characters who have been teased with a first-look picture with a soon-to-be-released trailer. Fingers crossed for HERBIE to be added as effectively.
Whereas this might need aggravated some gamers, Marvel Rivals has been a stellar hit for NetEase, reporting 10 million gamers in three days and 20 million in two weeks. Over on Steam, Marvel Rivals peaked over its launch weekend with 480,990 concurrent gamers, which was sufficient to place it within the high 5 most-played video games on Valve’s platform.