Introducing Support Virtual Agent
Support Virtual Agent is an AI-powered function constructed to assist Xbox gamers extra effectively resolve their support-related gaming points, and it is rolling out to choose Xbox Insiders on support.xbox.com as we speak. Support Virtual Agent can rapidly entry info from support.xbox.com to reply questions related to Xbox console and recreation assist points. Xbox Insiders situated in the US and with English chosen as their most popular language can start previewing the Support Virtual Agent as we speak by visiting support.xbox.com whereas signed into an account that is registered with the Xbox Insider Program.
We worth the suggestions from Xbox Insiders for this preview expertise and any suggestions acquired might be used to enhance the Support Virtual Agent. As you work together with the Support Virtual Agent, you’ll be able to present suggestions by way of the “thumbs up” or “thumbs down” button on every of the responses or present suggestions straight by way of the “Give suggestions” button on the backside of the web page.
How to Use Support Virtual Agent
Beginning as we speak, Xbox Insiders will see the Support Virtual Agent on the “Contact us” web page on support.xbox.com. Check in with the identical account you registered with the Xbox Insider Program, you then’ll see a brand new choice to ask our new Support Virtual Agent a query.
When you click on on “Ask a query,” you will note the Support Virtual Agent launch in a brand new browser window. You’ll be able to ask the agent questions by way of textual content or voice, and it’ll reply with related info from support.xbox.com. If the Support Virtual Agent can not resolve the difficulty, you’ll be able to request to converse with a stay assist agent so long as it is inside Xbox Support’s regular hours of operation.
Throughout this preview, you may as well customise your assist expertise by clicking on the ellipsis menu icon and selecting between two totally different Support Virtual Brokers.
How to Get Xbox Insider Support and Share Your Suggestions
Should you’re an Xbox Insider trying for assist, please be part of our neighborhood on the Xbox Insider subreddit. Official Xbox employees, moderators, and fellow Xbox Insiders are there to assist. We advocate including to threads with the identical subject earlier than posting a model new one. This helps us assist you one of the best we will! Additionally, you’ll be able to present direct suggestions to Crew Xbox by following the steps here beneath the “Report an issue on-line” part.
Should you aren’t a part of the Xbox Insider Program but and need to assist create the way forward for Xbox and get early entry to new options, be part of the Program as we speak by downloading the Xbox Insider Hub for Xbox Series X|S & Xbox One or Windows PC.
For extra info on the Xbox Insider Program, comply with us on Twitter at @XboxInsider.