Marvel Rivals developer NetEase has issued an apology to disgruntled gamers who it unfairly banned for dishonest.
In a publish on Discord, NetEase admitted it had mistakenly flagged as cheaters some who had been taking part in in compatibility layer applications, despite the fact that they weren’t utilizing dishonest software program. This, sadly, resulted in false bans, though NetEase did not say what number of.
“We sincerely apologize for this example and wish to guarantee you that we don’t and won’t ban gamers who’re taking part in pretty and with out dishonest,” NetEase mentioned.
The developer mentioned it had made a listing of affected gamers and lifted their bans. “Now we have recognized the precise causes behind these false bans and have compiled a listing of affected gamers,” it mentioned. “Now we have lifted these bans and wish to categorical our heartfelt apologies for the inconvenience this has precipitated.”
NetEase went on to insist it’s investing in bettering its anti-cheat, and known as on gamers to report cheaters in the event that they encounter them. Right here’s the remainder of the assertion in full:
Our mission is to supply all gamers with a good, simply, and gratifying gaming surroundings. Due to this fact, stopping and figuring out cheaters is one in every of our high priorities. Now we have invested important manpower and assets to enhance the pace and accuracy of our detection methods. With any ongoing detection system, there may be all the time room for enchancment. We respect your help in serving to us sort out this problem. Should you encounter any dishonest habits, please report it instantly; our reporting system will reply promptly. Should you imagine you might have been wrongly banned, you’ll be able to enchantment to our buyer help group, and we are going to assessment your case and reply in a well timed method. You possibly can attain the help group through both in-game or in Discord!
Thanks for your understanding and help!
The information comes forward of Marvel Rivals Season 1 and the arrival of Improbable 4 playable characters, teased with a first-look picture and set for a trailer of their very own subsequent week.
Marvel Rivals is a smash hit for NetEase, securing 10 million gamers in simply three days and 20 million in two weeks. The free-to-play superhero team-based PvP shooter launched on December 6 throughout PC through Steam and the Epic Video games Retailer, PlayStation 5, and Xbox Collection X and S, and whereas Sony and Microsoft don’t make participant numbers public, Steam makes Valve stats obtainable.
On Steam, Marvel Rivals peaked over its launch weekend with 480,990 concurrent gamers, which was sufficient to place it within the high 5 most-played video games on Valve’s platform. It’s the twentieth highest concurrent participant quantity ever seen on Steam, forward of the likes of Helldivers 2, Grand Theft Auto 5, and Future 2.
Marvel Rivals launched with Season 0, with Season 1 set for January 9 in keeping with the in-game battle cross countdown timer. Take a look at IGN’s Marvel Rivals Evaluate to seek out out what we expect. And regulate the newest Marvel Rivals codes for free skins, and vote on the strongest Marvel Rivals characters in our group tier listing.
Wesley is the UK Information Editor for IGN. Discover him on Twitter at @wyp100. You possibly can attain Wesley at wesley_yinpoole@ign.com or confidentially at wyp100@proton.me.